The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate, Client Services to join our KPMG Technology Organization>

Responsibilities:

• Provide clients assistance with technical inquires primarily over the phone
• Research reported issues, document issues, and coordinate Information Technology (IT) maintenance requests with clients
• Perform initial problem analysis and escalate problem(s) to the professional technical staff, as appropriate
• Monitor, escalate and provide reports on client activity through the designated ticket tracking software
• Participate in the preparation of procedure manuals, technical documentation, disaster recovery documentation, and end-user documents
• Participate in the testing of proprietary and/or supported software, as necessary

Qualifications:

• One year of prior help desk, call center, or customer service experience
• High School Diploma or GED
• Fundamental understanding of IT including workstation software and hardware information
• Demonstrated ability to work effectively under stressful situations and help resolve client issues with effective communication; Professional business communication skills
• Analytical research and problem solving skills
• Ability to work an eight-hour shift between the hours of 5:00 a.m. and 8:00 p.m

KPMG offers a comprehensive compensation and benefits package. KPMG, an equal opportunity employer/disability/veteran. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.