The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Director in Customer & Operations for our Management Consulting practice.

Responsibilities:

• Lead key business development activities for our customer strategy and growth advisory practice related to marketing strategy and transformation, including targeting key C- level clients, proposing services and closing opportunities related to marketing effectiveness and transformation
• Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging approaches in customer experience, loyalty programs, sales and marketing strategies
• Execute process transformation, measurable improved operational performance and organizational restructuring
• Establish client value propositions that tie financial metrics and CFO focus areas directly to operations business improvement
• Participate in continual development and publication of thought leadership and service offerings
• Assist partners with practice administration including resource allocation, career development of staff, and other people management decisions

Qualifications:

• A minimum of eight years of management consulting experience related to marketing effectiveness, marketing management, campaign management, channel process transformation, and change management within diverse industries
• Bachelor’s degree in a related field from an accredited college/university; MBA from an accredited college/university preferred
• Experience with process improvement for marketing sales, and customer experience processes focused on process and performance management for customer-facing products and services leveraging statistical analysis to inform the strategy
• Demonstrated ability to analyze critical business requirements, identify deficiencies and potential opportunities, and develop innovative methodologies for enhancing competitiveness, revenue and customer service offerings
• Excellent written and verbal communication, facilitation, and presentation skills
• Travel may be up to 80-100%
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG offers a comprehensive compensation and benefits package. KPMG, an equal opportunity employer/disability/veteran. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.