The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking an IT Service Management Engineer to join our KPMG Technology Organization.

Responsibilities:

• Develop roadmaps and participate in the standards process for security solutions
• Partner with Architecture teams to develop solution designs
• Maintain deep technical and business knowledge of industry directions and trends in the area of system engineering
• Drive to deliver technology and products in the roadmap on schedule and with the highest quality
• Provide advice, guidance and direction to carry out plans and procedures, ensuring schedule attainment, product development process adherence, performance and budget targets are met
• Provide last tier support for operations and support teams, including root cause analysis and preventative analysis

Qualifications:

• Minimum five years of experience working in an IT environment with at least three years of experience managing and supporting ServiceNow related projects
• Bachelor's degree from an accredited college or university
• Experience in the administration/implementation/configuration and governance of an ITSM solution in a medium to large organization; ITIL/ITSM Framework and process definitions and how they integrate into IT projects and systems leveraging ServiceNow; Core ServiceNow modules like Incidents, Problems, Knowledge, Change, ESS
• Experience with Web Service Integrations between ServiceNow and other cloud or on-premises systems; XTML, HTML, CSS, Javascript, Ajax is a plus: knowledge and experience in customizing and developing forms and workflows in ServiceNow; lead a complete implementation of the ServiceNow platform
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work
• Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans; US Citizenship is required

KPMG offers a comprehensive compensation and benefits package. KPMG, an equal opportunity employer/disability/veteran. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.